Terms & Conditions

About these terms

These Terms & Conditions (the “Terms”) apply to your use of dtdigital.co.za and to services supplied by DT Digital (“DT Digital”, “we”, “us” or “our”), unless a separate written agreement states otherwise. By using this website, submitting an order or accepting a quotation, you agree to the applicable Terms.

If a signed agreement, proposal, quotation or statement of work (“Project Agreement”) conflicts with these Terms, the Project Agreement takes priority for that project.

Our services

We design and develop websites, software systems, digital platforms, integrations and related technology services to a client’s requirements and agreed scope. Deliverables, milestones, assumptions, client responsibilities, acceptance criteria, timelines and fees are defined in the relevant Project Agreement.

Any work outside the agreed scope may require a written change request, revised delivery date and additional fees. Estimates are not fixed prices unless expressly identified as such.

Quotations and project commencement

A quotation is valid for the period stated on it. A project is confirmed when the client accepts the Project Agreement and pays any required deposit or initial invoice. We may schedule or begin work only after both have been received.

Delivery dates depend on timely access, content, approvals and feedback from the client. A client delay may move the delivery schedule and may result in reasonable additional costs where resources have already been reserved.

Fees and payment

Fees are payable according to the milestones and due dates in the Project Agreement or invoice. Unless stated otherwise, payments are made in South African rand. The client is responsible for applicable taxes and approved third-party costs.

We may pause work, withhold deployment or restrict access to unpaid deliverables when an amount is overdue, after reasonable notice. Payment processing may be provided by PayFast or another payment provider, whose own terms and privacy practices also apply.

Client responsibilities

The client must provide accurate instructions, content, credentials, approvals and feedback within agreed timeframes. The client warrants that it owns or has permission to use all materials supplied to us and that those materials do not infringe another person’s rights or break any law.

The client remains responsible for its business decisions, regulatory obligations, final content and the lawful operation of its service unless the Project Agreement expressly allocates a responsibility to us.

Review and acceptance

The client must review deliverables and report material non-conformities within the review period stated in the Project Agreement. If no period is stated, the client should notify us within 7 business days of delivery. We will use reasonable efforts to correct verified defects that cause a deliverable not to meet the agreed specification.

New features, preference changes and requests outside the agreed specification are not defects and may be quoted separately.

Intellectual property

Each party retains ownership of material it owned before the project. Unless the Project Agreement states otherwise, ownership or the agreed licence to final client-specific deliverables transfers only after full payment. DT Digital retains its pre-existing tools, reusable code, know-how, methods and generic components, together with the right to reuse them without exposing the client’s confidential information.

Third-party software, fonts, stock assets, plugins and open-source components remain subject to their respective licences. We may display non-confidential completed work in our portfolio unless otherwise agreed in writing.

Confidentiality and security

Each party must protect confidential information received from the other and use it only for the project, except where disclosure is authorised or required by law. We apply reasonable technical and organisational safeguards, but no internet service or electronic transmission can be guaranteed to be completely secure or uninterrupted.

Third-party services

Projects may depend on hosting providers, domain registrars, payment gateways, APIs or other third-party services. Unless expressly included in the Project Agreement, their fees, availability, terms, policy changes and performance are outside our control. We are not responsible for an interruption or change caused solely by a third party, but will reasonably assist where support is within the agreed scope.

Warranties and liability

We will provide services with reasonable care and skill and in material accordance with the agreed scope. Except for rights that cannot lawfully be excluded, the website and any preliminary information are provided “as is”.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, loss of profit, revenue, data or opportunity. DT Digital’s aggregate liability arising from a project will not exceed the fees paid to us for the affected services during the 6 months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

Cancellation and refunds

Because our services are customised and resources are reserved for each engagement, cancellations and refunds are governed by our Refund & Cancellation Policy and the applicable Project Agreement. Nothing in these Terms limits a mandatory remedy available under applicable consumer law.

Website use

You may use this website for lawful, personal or business information purposes. You may not attempt unauthorised access, disrupt the website, introduce malicious code, scrape it in a manner that impairs service, or copy and commercially exploit its content without permission. Website content, branding and design are protected by applicable intellectual-property laws.

Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa. The parties should first try in good faith to resolve a dispute through written discussion. If it remains unresolved, either party may approach a court or tribunal with jurisdiction. Consumers retain any rights to approach the National Consumer Commission, a consumer court or another competent body.

Changes and contact

We may update these Terms when our services or legal requirements change. The version posted here applies from its stated effective date; material changes will not retrospectively alter an existing signed Project Agreement.

Questions may be sent to info@dtdigital.co.za.